Effective date: 1 November 2025
Who We Are
Lostock Installations Ltd is the data controller.
Data Protection Officer: admin@lostock-installations.co.uk
Company number: 08037188
Postal address: Barcroft House, Barcroft Street, Bury, Lancashire, BL9 5BT
What Personal Data We Collect
- Identity Data: name, title, date of birth, gender
- Contact Data: address, email, phone number
- Technical Data: IP address, browser type, cookies
- Enquiry Data: information submitted via website forms
Financial Data
We do not collect financial information via our website. Where invoicing occurs in the course of business, data is processed securely in line with our internal procedures.
Sensitive Data
We do not intentionally collect sensitive personal data (e.g., health, ethnicity, religion, sexual orientation). If such data is submitted via our website forms, it will be deleted immediately.
How We Collect Your Data
We collect data via website forms, direct emails, phone calls, and cookies. Consent is obtained via form checkboxes. Technical data is collected automatically through cookies and server logs. See our cookie policy at https://lostockinstallations.co.uk/cookie-notice/.
Lawful Basis and Purpose
We process personal data under the following lawful bases:
- Consent: for optional communications
- Contract: to fulfil service agreements
- Legal Obligation: for tax and regulatory compliance
- Legitimate Interests: to operate and improve our business
Purpose–Basis Mapping
- Responding to enquiries: Legitimate Interests
- Processing payments: Contract
- Security clearance: Legal Obligation
- Website analytics: Consent
Sharing Your Data
We may share your data with trusted third parties such as IT providers, accountants, legal advisors, and cloud service providers. All third parties are subject to data protection obligations. We do not sell or rent personal data to third parties.
International Data Transfers
We may transfer limited personal data outside the UK/EEA in connection with third-party service providers. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
Data Retention
We retain enquiry data for up to 3 years if no business is conducted. Where business relationships are established, we retain necessary records in accordance with legal and tax obligations.
Your Rights
You have rights under UK GDPR, including:
- Access to your data
- Correction of inaccurate data
- Erasure of data
- Restriction of processing
- Objection to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact our Data Protection Officer at admin@lostock-installations.co.uk.
If you are unhappy with how we collect or use your data, or believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would, however, appreciate the opportunity to resolve any concerns before you approach the ICO.
Data Security
We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, secure storage, and breach notification procedures.
Cookies
Our website uses cookies to enhance user experience. Non-essential cookies require consent. You can manage your preferences via our cookie notice.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Notice or how we handle your data, please contact our Data Protection Officer at admin@lostock-installations.co.uk.
Last reviewed: 1 November 2025